Our policies, built around trust and safety
Learn how we protect pets, support owners and providers, and keep the platform safe and fair for everyone.
Privacy Policy
How we collect, use, and protect your data
Terms of Service
The rules and conditions for using our platform
Community Guidelines
How to interact safely and respectfully
Payments, Cancellations & Payouts Policy
How refunds, payouts, and fees work
Contact Support Policy
How to reach support and what to expect
Pet Care Provider Agreement
Terms specific to pet care providers using the platform
Pet Care Safety & Welfare Standards
Requirements for safe and ethical pet care
Trust & Safety Incident Response Policy
How we handle and respond to safety concerns
Risk & Compliance Framework
Our approach to managing risk and regulatory compliance
Still have questions?
Our support team is here to help you understand our policies