TiriVelo Inc. – Risk & Compliance
Framework
Effective Date: March 2026
This Risk & Compliance Framework (“Framework”) establishes the governance, monitoring, and
operational procedures used by TiriVelo Inc. (“TiriVelo,” “we,” “our,” or “us”) to identify, monitor,
mitigate, and respond to risks associated with operating the TiriVelo platform.
This Framework supports and operates alongside the following policies:
● TiriVelo Terms of Service
● TiriVelo Provider Agreement
● Payments, Cancellations & Payouts Policy
● Pet Care Safety & Welfare Standards
● Trust & Safety Incident Response Policy
This Framework helps ensure that TiriVelo operates responsibly, protects animals and users,
and maintains financial integrity.
For compliance inquiries, contact:
info@tirivelo.com
1. Purpose of the Framework
The purpose of this Framework is to:
• Identify operational and financial risks affecting the platform
• Establish monitoring mechanisms to detect safety and fraud issues
• Define internal escalation procedures
• Maintain regulatory and payment processor compliance
• Protect animals, users, and the platform ecosystem
• Ensure consistent enforcement of platform policies
TiriVelo may update this Framework periodically as the platform evolves.
2. Risk Categories
TiriVelo monitors multiple categories of risk associated with operating a digital marketplace for
pet care services.
Primary risk categories include:
Animal Welfare Risk
Risk that an animal is harmed, neglected, lost, or improperly cared for during a service.
User Safety Risk
Risk that users experience physical harm, threats, harassment, or unsafe service environments.
Financial Risk
Risk involving payment fraud, chargebacks, refunds, or financial abuse of the platform.
Operational Risk
Risk involving service reliability, booking failures, or platform misuse.
Legal & Regulatory Risk
Risk related to non-compliance with applicable laws or payment processor rules.
Reputation Risk
Risk that incidents negatively impact public trust in the platform.
3. Platform Risk Governance
TiriVelo maintains internal governance procedures to manage platform risks.
These procedures may include:
• internal safety reviews
• financial monitoring
• policy enforcement mechanisms
• incident escalation protocols
Platform administrators may review incidents and determine appropriate responses based on
available evidence.
4. Financial Risk Monitoring
TiriVelo monitors financial activity to detect potential fraud or abuse.
Indicators of financial risk may include:
• unusual booking patterns
• repeated cancellations followed by refunds
• excessive chargebacks
• repeated payment authorization failures
• attempts to bypass platform payment systems
Accounts associated with suspicious financial activity may be temporarily restricted pending
investigation.
TiriVelo may also monitor for coordinated fraudulent activity across multiple accounts.
5. Payment Processor Compliance
Payments on TiriVelo are facilitated through third-party payment processors such as Stripe.
Providers may be required to complete payment processor onboarding, including:
• identity verification (KYC)
• bank account verification
• tax reporting information
Failure to complete required verification may delay or prevent payout eligibility.
TiriVelo may restrict platform activity if required by payment processor compliance obligations.
6. Chargeback Monitoring & Mitigation
Chargebacks represent a financial risk to the platform.
To mitigate chargeback risk, TiriVelo may:
• review disputed transactions
• freeze payouts associated with disputed bookings
• submit evidence to payment processors
• monitor accounts associated with repeated disputes
Repeated or fraudulent chargebacks may result in account suspension or removal.
7. Fraud Prevention Measures
TiriVelo may implement measures to detect and prevent fraud, including:
• transaction pattern monitoring
• identity verification procedures
• account activity analysis
• booking behavior review
Fraud prevention measures may evolve over time to address emerging threats.
Accounts suspected of fraudulent activity may be suspended during investigation.
8. Identity Verification
To maintain platform safety and financial compliance, TiriVelo may request identity verification
from users.
Verification may include:
• government-issued identification
• payment processor identity verification
• verification of contact information
• confirmation of banking information for Providers
Failure to complete required verification may limit platform functionality.
TiriVelo may request additional verification where suspicious activity is detected.
9. Safety Monitoring
TiriVelo monitors safety indicators through multiple signals, including:
• incident reports
• user feedback
• reliability metrics
• Care Reports
• communication logs
Safety signals may trigger internal reviews when patterns of concern are detected.
10. Reliability Monitoring
Provider reliability is monitored to maintain platform quality.
Indicators may include:
• missed services
• late cancellations
• failure to submit Care Reports
• failure to return pets safely
Providers who repeatedly fail reliability standards may receive warnings, strikes, or suspension.
11. Platform Abuse Prevention
Platform abuse may include attempts to misuse platform systems.
Examples include:
• circumventing platform payments
• soliciting off-platform bookings
• manipulating booking or review systems
• creating multiple accounts to evade restrictions
• manipulation of ratings or reviews
Accounts involved in platform abuse may be suspended or permanently removed.
12. Data Integrity & Monitoring
TiriVelo may monitor platform activity to maintain system integrity.
Monitoring may include:
• booking records
• communication logs
• location verification during active services
• service completion reports
This monitoring helps support dispute resolution and safety investigations.
13. Incident Escalation Procedures
When safety or fraud concerns arise, TiriVelo may escalate incidents based on severity.
Escalation actions may include:
• temporary account restrictions
• payout holds
• safety investigations
• cooperation with authorities when necessary
Escalation procedures are guided by the Trust & Safety Incident Response Policy.
In severe cases, TiriVelo may permanently disable accounts while investigations are ongoing.
14. Regulatory Compliance
TiriVelo operates as a digital marketplace platform and may be subject to various regulatory
requirements depending on jurisdiction.
These may include:
• payment processing regulations
• tax reporting obligations
• consumer protection laws
• animal welfare regulations
TiriVelo may adjust platform policies to maintain compliance with applicable laws.
15. Data Privacy Compliance
TiriVelo may collect and process user information necessary to operate the platform.
User data is handled in accordance with applicable privacy regulations and internal data
protection practices.
Access to sensitive data may be restricted to authorized personnel responsible for safety or
compliance reviews.
16. Risk Mitigation Strategies
To reduce platform risk, TiriVelo may implement strategies including:
• payment authorization holds
• delayed payout release
• dispute monitoring
• safety documentation requirements
• identity verification procedures
These strategies help maintain a safe and trustworthy platform environment.
17. Continuous Risk Assessment
Risk monitoring is an ongoing process.
TiriVelo may periodically review:
• incident trends
• financial dispute rates
• reliability metrics
• user safety reports
These reviews help identify areas for improvement in platform policies and procedures.
18. Enforcement Authority
TiriVelo reserves the right to enforce platform policies to protect users and animals.
Enforcement actions may include:
• warnings
• temporary restrictions
• suspension
• permanent account removal
Enforcement decisions are made based on available evidence and platform policies.
19. Framework Updates
This Risk & Compliance Framework may be updated periodically to reflect evolving platform
operations, regulatory requirements, and safety practices.
Updated versions will be posted with revised effective dates.
Continued use of the platform constitutes acceptance of updated policies.
21. Cybersecurity Risk Management
TiriVelo maintains measures designed to protect the integrity and security of the platform.
These measures may include:
• secure authentication systems
• account access monitoring
• encryption of sensitive information
• protection against unauthorized system access
• monitoring for suspicious login activity
Users are responsible for maintaining the confidentiality of their account credentials.
If suspicious access is detected, TiriVelo may temporarily restrict account access while
investigating potential security risks.
22. Data Breach & Security Incident Response
If TiriVelo becomes aware of unauthorized access to sensitive platform data, the company may
take actions including:
• restricting affected systems
• preserving relevant system logs
• conducting internal security investigations
• notifying affected users where required by law
• cooperating with regulatory authorities if necessary
TiriVelo may implement additional security safeguards following any security incident.
23. Platform Availability & System Reliability
TiriVelo relies on technology infrastructure to operate its services.
Platform disruptions may occur due to:
• system outages
• third-party service failures
• network disruptions
• software errors
TiriVelo may perform maintenance or implement system improvements to maintain platform
stability.
TiriVelo does not guarantee uninterrupted platform availability.
24. Third-Party Service Providers
TiriVelo relies on third-party vendors to support platform operations.
These may include:
• payment processors
• cloud hosting providers
• communication infrastructure providers
• analytics and monitoring services
Service interruptions or compliance requirements imposed by third-party vendors may affect
platform functionality.
TiriVelo may modify platform operations as necessary to comply with vendor requirements.
25. Jurisdictional Compliance
As TiriVelo expands to new jurisdictions, additional legal and regulatory requirements may
apply.
These may include:
• consumer protection regulations
• tax reporting requirements
• payment processor compliance obligations
• animal welfare regulations
• licensing requirements for service providers
TiriVelo may restrict services in certain regions until compliance requirements are satisfied.
26. Internal Access Controls
Access to sensitive platform systems and user data may be restricted to authorized personnel.
Internal controls may include:
• role-based access permissions
• monitoring of administrative activity
• access reviews for internal accounts
These controls help protect user data and maintain platform integrity.
27. Provider Tax Compliance
Providers operating on the platform are responsible for complying with applicable tax laws.
This may include:
• reporting income earned through the platform
• complying with self-employment tax obligations
• providing required tax documentation to payment processors
TiriVelo may provide information required by payment processors or authorities where legally
required.
28. Periodic Risk Reviews
TiriVelo may conduct periodic reviews of platform risk indicators including:
• safety incident trends
• dispute and chargeback rates
• reliability metrics
• fraud indicators
These reviews may inform updates to platform policies and operational procedures.
29. Contact
For compliance inquiries or risk-related concerns:
TiriVelo Inc.
Email: info@tirivelo.com
Website: www.tirivelo.com