TiriVelo Inc. – Privacy Policy
Effective Date: Updated 2026
TiriVelo Inc. (“TiriVelo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your
personal information. This Privacy Policy explains how we collect, use, disclose, safeguard, and retain
information when you access or use our website, mobile application, Admin Dashboard, and related
services (collectively, the “Services”).
By using TiriVelo, you consent to the collection and use of your information in accordance with this
Privacy Policy.
If you have questions or privacy-related concerns, please contact:
privacy@tirivelo.com
1. Information We Collect
We collect information necessary to operate a safe, functional, and reliable pet care marketplace.
1.1 Personal Information
When you create an account or use our Services, we may collect:
● Full name
● Email address
● Phone number (if provided)
● City, province/state, or region
● Profile information (bio, experience, service offerings)
● Account credentials
We collect only the information reasonably necessary to operate the platform.
1.2 Pet Information
Pet Owners may provide:
● Pet name
● Breed
● Age
● Behavioral notes
● Medical or allergy information
● Vaccination status (if voluntarily disclosed)
● Special care instructions
This information is used solely for safe service coordination.
1.3 Account & Service Information
We collect platform usage data, including:
● Booking history
● Service type preferences
● Care Report submissions
● Service confirmations
● Reliability and safety records
● Customer support interactions
1.4 Safety & Trust Protection Data
To maintain safety, accountability, and dispute resolution capability, we retain:
● In-app messages related to services
● Service start and completion timestamps
● GPS route tracking during active walks or scheduled services only
Location tracking:
● Is active only during confirmed service windows
● Does not continue before or after the scheduled service
● Is used solely for verification, safety, and dispute resolution
1.5 Payment Information
Payments are processed through secure third-party payment providers (e.g., Stripe).
TiriVelo:
● Does not store full credit card numbers
● Does not store full banking details
● Receives limited transaction confirmation data
Payment providers operate under their own privacy policies.
2. How We Use Your Information
We use collected information to:
● Facilitate bookings between Pet Owners and Providers
● Verify service completion
● Process payments and payouts
● Support dispute resolution
● Provide customer support
● Send booking-related notifications
● Maintain trust and safety systems
● Detect fraud or misuse
● Improve platform functionality and usability
● Comply with legal and regulatory requirements
We may also use aggregated, anonymized, or de-identified data for internal analytics and service
improvement. This data cannot identify you.
We do not sell personal information.
3. Communication & Messaging Policy
To protect users and pets:
● All service-related communication must occur within TiriVelo’s in-app messaging system.
● Messages are stored to support dispute resolution and service verification.
● Messages are not used for advertising profiling purposes.
Booking or communicating off-platform may:
● Reduce safety protections
● Limit dispute resolution capabilities
● Affect refund eligibility
4. Disclosure & Sharing of Information
We do not sell or rent personal information.
We may share limited information only when necessary for platform operations.
Information may be shared with:
● Third-party payment processors (for transaction processing)
● Authorized internal support personnel
● Technical service providers (hosting, analytics, system maintenance)
● Law enforcement or regulatory authorities when legally required
● Animal welfare authorities in cases of safety concerns
Pet Owners and Providers may see limited relevant information about each other necessary to complete a
booking.
We require service providers who process data on our behalf to maintain appropriate confidentiality and
security measures.
If a safety, fraud, or animal welfare concern is reported, TiriVelo may temporarily restrict account access
while conducting an internal review. This may involve reviewing service records, messaging history, and
related safety data.
5. Data Protection & Security Measures
We implement administrative, technical, and physical safeguards to protect personal information,
including:
● Secure server infrastructure
● Encrypted data transmission (HTTPS)
● Access controls and role-based permissions
● Restricted employee access
● Payment processor security standards
No system is 100% secure. However, we take reasonable steps to protect information consistent with
industry standards.
6. Data Retention
We retain personal information only as long as necessary to:
● Maintain service records
● Fulfill bookings
● Resolve disputes
● Meet financial reporting obligations
● Comply with legal requirements
● Enforce our Terms of Service
Even after account deletion, we may retain certain records where required for:
● Fraud prevention
● Legal compliance
● Safety documentation
● Tax or accounting obligations
7. Your Privacy Rights (PIPEDA Compliance –
Canada)
In accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA),
you have the right to:
● Access personal information we hold about you
● Request correction of inaccurate information
● Withdraw consent where applicable
● Request deletion of non-essential personal data
● File a complaint regarding privacy practices
To submit a privacy request, email:
privacy@tirivelo.com
We may require identity verification before fulfilling certain requests.
8. International Data Transfers
If you access TiriVelo from outside Canada, your information may be processed in jurisdictions where
data protection laws differ.
By using the Services, you consent to cross-border data processing where applicable.
9. Cookies & Analytics
We use cookies and similar technologies to:
● Enable core platform functionality
● Improve user experience
● Analyze traffic and usage patterns
● Maintain session authentication
You may disable cookies in your browser settings, but some features may not function properly.
10. Children’s Privacy
TiriVelo is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
If we learn that information has been collected from a minor, we will take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
● Service changes
● Legal updates
● Operational adjustments
When material changes occur, we will:
● Update the effective date
● Provide notice via email or in-app notification where appropriate
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
12. Contact Information
For privacy inquiries, access requests, corrections, or complaints:
TiriVelo Inc.
Email: privacy@tirivelo.com